How long will it take to receive my order?
Once your order is shipped, please allow 6 to 10 business days for delivery within Canada and the United States. Please allow 8 to 16 business days for other international destinations. Delivery periods may be longer to destinations delayed by local COVID-19 backlog or restrictions. How much does shipping cost?
All orders are eligible for flat rate shipping. All additional items on the same order ship for free.Canada
™): $6.85 USDUnited States
(Tracked Packet™ USA - Air): $7.95 USD
All Other Countries: Calculated at checkout Which countries do you ship to?
Habana Heights offers shipping to the United States, Canada, United Kingdom, Australia and ALL other countries except Kosovo, Cuba, China, Brazil and Russia. Incorrect Address
Shipping addresses can not be changed after your order is made. We are not responsible for lost or undelivered packages due to an incorrect shipping address being provided at checkout. This includes forgetting to write in an apartment or suite number. No refunds will be provided for these packages. If your order is returned to us, you may request to have it resent. You may be responsible for additional shipping charges. Always double check your address. Customs, Import Fees & Duties (Outside Canada and the USA)
All orders are shipped from our head office in Burlington, Canada. If you are an international customer outside of Canada or the USA, we do NOT charge you sales tax (VAT) on your purchase! You may be responsible for duties or fees by your local border services for received goods purchased online outside of your country. Please refer to your local government website for more information regarding any customs or import duties you may be required to pay upon receiving your clothing order.I did not receive my order.
If you did not receive your order after 30 days since your order was placed, please email firstname.lastname@example.org
. International delivery is dependant not only on Canadapost but on the timeliness of your local postal service. We will then open a support ticket and investigate the location of your order. Can I cancel my order?
We are sorry, but once an order has been confirmed, it is processed automatically and cannot be canceled. The package can be returned as indicated below. I received my order and would like a refund
If you have received your order and would like a refund you must send it back at your expense within 7 days of receiving it. It must be in its original packaging with all tags and be unworn. Upon receiving your order back, we will issue a full refund of your order, excluding shipping charges. At your expense, you can send your package back to Habana Heights Clothing Co. PO Box 93165 Headon PO, Burlington, ON L7M 4A3 Canada.
Packages sent to any other address will not be considered returned.I received my order and would like to exchange for another size
If you have received your order and would like to exchange for another size, you must send it back at your expense within 7 days of receiving it. Upon receiving your order back, we will happily resend out your new size. Please note, you may be responsible for additional shipping charges. Please email us at email@example.com before sending your package back for detailed instructions.